Live helper chat

It's an open-source powered application that brings simplicity and usability into one place. With Live Helper Chat, you can bring live support to your site for free. http://livehelperchat.com. In a production environment, serving clients handling over 10,000 chats per day with dozens of operators actively working.

Need help?

• Documentation - https://doc.livehelperchat.com
• Forum/Discussions - https://github.com/LiveHelperChat/livehelperchat/discussions
• Chat (Discord) https://discord.gg/YsZXQVh
• Laravel version of Live Helper Chat

Donate

• Using Github Sponsors https://github.com/sponsors/LiveHelperChat
• Bitcoin - bc1qlzn4qdxnl50gmzcherlp4rzql4uwn7ddpvwnp9
• Ethereum - 0x45b92C4aa29EFD3252fD04fcDDe3e6Ef8b399D75
• USDT (Ethereum network) - 0x45b92C4aa29EFD3252fD04fcDDe3e6Ef8b399D75
• Paypal - https://paypal.me/LiveHelperChat
• Bank Wire - IBAN: LT967044000941610547, Bank SWIFT code: CBVI LT 2X

Quick install guide

By cloning repository

If you clone git repository you have to install composer dependencies. Min 8.2 PHP version.

cd lhc_web && composer install

Now you can just enter in your browser lhc_web/index.php

By downloading from release section

Navigate to https://github.com/LiveHelperChat/livehelperchat/releases and download most recent relese.

You do not need to install composer dependencies in that scenario.

For alternative install ways read https://doc.livehelperchat.com/docs/install

Demo

http://livehelperchat.com/demo-12c.html

Demo with ChatGPT and streaming support can be found at https://doc.livehelperchat.com/ Try to ask a question about Live Helper Chat. ChatGPT install instructions here

Integrations

If you are installing extensions, make sure that your version has webhooks enabled - https://github.com/LiveHelperChat/livehelperchat/blob/master/lhc_web/settings/settings.ini.default.php#L86

• Mobile app flutter
• Agora - Voice & Video & ScreenShare powered by agora, paid
• Jitsi - Voice & Video & ScreenShare powered by jitsi, Free out of the box integration
• MCP Setup with Claude or ChatGPT
• Rest API
• Bot with the possibility to integrate any third-party AI
  • E.g Rasa AI https://doc.livehelperchat.com/docs/bot/rasa-integration-intent
  • E.g ChatGPT (Chat Responses) https://doc.livehelperchat.com/docs/bot/chatgpt-responses
    • https://youtu.be/Z-DzsIygsX0 video how to setup
    • https://youtu.be/F0ou70cu7x0 video how to use with third party Rest API
  • E.g ChatGPT (Chat Completion) https://doc.livehelperchat.com/docs/bot/chatgpt-integration
  • E.g ChatGPT (Assistant) https://github.com/LiveHelperChat/chatGPT Will be depreciated by OpenAI
  • E.g Ollama AI https://doc.livehelperchat.com/docs/bot/ollama-integration
  • E.g Gemini https://doc.livehelperchat.com/docs/bot/gemini-integration
  • E.g Dialogflow https://github.com/LiveHelperChat/dialogflowes
• Telegram
• Viber
• Discord
• Rasa
• n8n
• Mattermost
• Facebook messenger, Intsagram
• Facebook WhatsApp
• Facebook Instagram
• Insult detection powered by DeepPavlov.ai and NudeNet
• SMS, WhatsApp (Twilio based)
• WhatsApp open-wa based.
• Elasticsearch get statistic for millions of chats in seconds
• Node.js
• Docker
• Background worker for heavy tasks offload Rest API calls
• Integrate any third party Rest API
• Google Authentication login using Google account
• 2FA Authenticator mobile app support
• Amazon S3 scale infinitely by storing app files in the cloud
• Desktop app written with electron
• Sentiment analysis using DeepPavlov
• Shopify integration
• MessageBird integration
• https://bird.com
• CloudTalk integration
• Chat API integration
• LDAP
• https://www.wildix.com
• MS Authentification
• https://zapier.com
• SSO
  • https://github.com/LiveHelperChat/ssoprovider-demo
  • https://github.com/LiveHelperChat/ssoprovider

Quick development guide

• After the app is installed, disable cache and enable debug output.
  • https://github.com/LiveHelperChat/livehelperchat/blob/master/lhc_web/settings/settings.ini.default.php#L13-L16
  • Change the following values to:

  * debug_output => true
  * templatecache => false
  * templatecompile => false
  * modulecompile => false
  

• To compile JS from lhc_web folder execute. This will compile main JS and old widget javascript files.
  • npm install && gulp
• To compile new widget V2
  • There is two apps wrapper and widget
  • cd lhc_web/design/defaulttheme/widget/wrapper && npm install && npm run build
  • cd lhc_web/design/defaulttheme/widget/react-app && npm install && npm run build && npm run build-ie
• To recompile back office React APP (Left toolbar, Group Chat etc...)
  • cd lhc_web/design/defaulttheme/js/admin && npm run build
• Recompile static JS/CSS files. This is required if you change core JS files. It also avoids missing CSS/JS files if more than one server is used.
  • php cron.php -s site_admin -c cron/util/generate_css -p 1 && gulp js-static
• ORM - https://doc.livehelperchat.com/docs/development/orm
• Common classes - https://doc.livehelperchat.com/docs/development/common-classes
• To recompile everything at once
  • cd lhc_web/ && ./deploy.sh

Extensions

https://github.com/LiveHelperChat

Translations contribution

https://explore.transifex.com/remigijus-kiminas/live-helper-chat/

Folders structure

• Directories content:
• lhc_web - WEB application folder.

Features

A few main features:

• Bot with the possibility to integrate any third-party AI
• Tens of thousands chats per day support using ElasticSearch, NodeJS, PHP-Resque System is highly optimised and battle tested for high load environment
• XMPP support for notifications about new chats (iPhone, iPad, Android, Blackberry, GTalk, etc.)
• Chrome extension
• Repeatable sound notifications
• Work hours
• See what the user sees with a screenshot feature
• Drag & Drop widgets, minimize/maximize widgets
• Multiple chats at the same time
• See what users are typing before they send a message
• Multiple operators
• Send delayed canned messages as if it was a real user typing
• Chats archive
• Priority queue
• Chats statistic generation
• Advanced agents performance tracking
• Resume chat after the user closed the chat
• All chats in a single window with tabs interface; tabs are remembered before they are closed
• Chat transcript print
• Chat transcript send by mail
• Site widget
• Page embed mode for live support script or widget mode, or standard mode
• Multilanguage
• Chats transferring
• Departments
• Files upload
• Chat search
• Automatic transfers between departments
• Option to generate JS for different departments
• Option to prefill form fields.
• Option to add custom form fields, which can be either user variables or hidden fields. Useful if you are integrating with a third-party system and want to pass user_id, for example.
• Cronjobs
• Callbacks
• Closed chat callback
• Unanswered chat callback
• Asynchronous status loading, not blocking site javascript.
• XML, JSON export module
• Option to send transcript to users e-mail
• SMTP support
• HTTPS support
• No third parties cookies dependency
• Previous users chats
• Online users tracking, including geo detection
• GEO detection using three different sources
• Option to configure start chat fields
• Sounds on pending chats and new messages
• Google chrome notifications on pending messages.
• Browser title blinking then there is pending message.
• Option to limit pro active chat invitation messages based on pending chats.
• Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
• Users blocking
• Top performance with enabled cache
• Windows, Linux and Mac native applications.
• Advanced embed code generation with numerous options of includable code.
• Template override system
• Module override system
• Support for custom extensions
• Changeable footer and header content
• Option to send messges to anonymous site visitors,
• Canned messages
• Informing then operator or user is typing.
• Option to see what user is typing before they send a message
• Canned messages for desktop client
• Voting module
• FAQ module
• Online users map
• Pro active chat invitatio
• Remember me functionality
• Total pageviews tracking
• Total pageviews including previous visits tracking
• Visits tracking, how many times user has been on your page.
• Time spent on site
• Auto responder
• BB Code support. Links recognition. Smiles and few other hidden features :)
• First user visit tracking
• Option for customers mute sounds
• Option for operators mute messages sounds and new pending chat's sound.
• Option to monitor online operators.
• Option to have different pro active messages for different domains. This can be archieved using different identifiers.
• Dekstop client supports HTTPS
• Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
• Option for operator set online or offline mode.
• Automatic chat closing
• Distribution of visitors to different operators depending on their GEO / language (two different clients in different languages are contacting. It is possible to configure the distribution so that a Lithuanian-speaking client gets to a Lithuanian-speaking operator, and an English-speaking client to an English-speaking operator)
• Custom distribution of visitors based on their attributes.
• Subjects/Topics for chat
• Desktop client for
• Windows
• Linux
• Mac
• Flexible permission system:
• Roles
• Groups
• Users

Forum: http://forum.livehelperchat.com/